Privacy Policy

Effective Date: May 20, 2025

HydroChemistry Pools & Spas values and is committed to protecting the privacy of users of this website. Our Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our website or use our services, including Vinyl Liner Replacement, Safety Cover Installation, Cleaning and Maintenance, Equipment Repair, Sales and Replacement, and Above Ground Pool Installation.

By using our website and services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect two types of information from users of our website:

Personal Information:

When you contact us or request a service, we may collect the following personal information:

Name
Email address
Phone number
Address (for service purposes)
Payment information (for purchases, repairs, or installations)

Non-Personal Information:

We may automatically collect certain non-personal information when you visit our website, such as:

Browser type
IP address
Device type
Pages viewed on our website
Referring website (if you arrived from a different site)

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide and deliver the services you request (Vinyl Liner Replacement, Safety Cover Installation, etc.)
To communicate with you about your services, appointments, or inquiries
To process payments for services ordered
To improve our website and services based on your feedback and usage
To send promotional materials, newsletters, or offers (if you have opted in to receive them)
To comply with legal obligations

3. How We Protect Your Information

We take the protection of your personal information seriously and implement reasonable security measures to safeguard it. These measures include:

Secure encryption protocols for transactions and payment data
Regular security audits to identify and address potential vulnerabilities
Restricting access to your personal information to authorized employees and service providers only

However, no system is completely secure, and while we take all reasonable steps to protect your data, we cannot guarantee its absolute security.

4. Sharing Your Information

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your browsing experience. Cookies are small files that are stored on your device to help us analyze site traffic and personalize your experience. You can control the use of cookies through your browser settings. However, disabling cookies may impact your experience on our website.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

7. Your Choices

You have the following rights regarding your personal information:

Access: You can request a copy of the personal information we have collected about you.
Correction: If you believe any of your personal information is inaccurate or incomplete, you can request corrections.
Deletion: You can request the deletion of your personal information, subject to certain legal and contractual limitations.
Opt-out: If you no longer wish to receive promotional emails or offers, you can unsubscribe by clicking the unsubscribe link in the email or contacting us directly.

Please note: We may not be able to fulfill a request to change information if we determine that the change would violate any laws or legal requirements, or if it would result in inaccurate information.

8. North Carolina Privacy Rights

As a resident of North Carolina, you have certain rights related to your personal information under federal laws, including the Children’s Online Privacy Protection Act (COPPA) for users under the age of 13. You also have the right to access and request corrections to any personal information we have collected about you.

If you wish to exercise any rights related to your personal data, such as accessing or correcting your information, please contact us as provided in the “How to Contact Us” section of this Privacy Policy.

Please note that our websites do not currently respond to “Do Not Track” signals. You can manage your privacy settings through your browser settings.

9. Children’s Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe that we have collected personal information from a child under 13, please contact us immediately, and we will take steps to delete the information.

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically without prior notice to you to reflect changes in our information practices. Any updates will be posted on this page, and the date of the most recent revision will be indicated at the top of the page. By continuing to use our website, products, or services, you accept any changes to this Policy, to the extent permitted by applicable law. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. How to Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Phone: (336) 612-4363
Email: expertadvice@hydrochemistrypools.services